Privacy Policy
Last Updated: 24 August 2026
Welcome to SAANVI COMPIFY.
SAANVI COMPIFY (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information of customers and visitors who use our website.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you use our website:
Website: shop.saanvicompify.com
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our website, we may collect the following information:
A. Personal Information
When you create an account, place an order, contact us, or request a service, we may collect:
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- Business/company name, where applicable
- GST-related information, where applicable
- Information provided while requesting computer, printer, networking, CCTV, or other technical services
B. Order and Transaction Information
When you purchase a product or service, we may collect information relating to:
- Order number
- Products/services ordered
- Order date and time
- Delivery details
- Billing information
- Payment status
- Refund or cancellation information
- Transaction-related information
We do not normally store your complete debit card, credit card, UPI PIN, net-banking password, or other confidential payment credentials on our servers.
Online payments may be processed through third-party payment gateways. Such payment providers may process payment information according to their own privacy policies and security practices.
C. Device and Website Usage Information
When you visit our website, certain technical information may be automatically collected, which may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location derived from IP address
- Pages visited
- Date and time of visits
- Referring website
- Website interaction and usage information
This information may be collected through cookies, server logs, analytics tools, or similar technologies.
2. How We Use Your Information
We may use the information collected for purposes including:
- Creating and managing customer accounts
- Processing and fulfilling orders
- Delivering products
- Processing payments
- Providing invoices and order confirmations
- Processing returns, refunds, replacements, and cancellations
- Providing customer support
- Providing computer, printer, networking, CCTV installation, and other technical services
- Scheduling service visits or installations
- Communicating with you regarding your orders or services
- Sending important service-related notifications
- Improving our website, products, and services
- Detecting and preventing fraud, abuse, unauthorized activity, or security incidents
- Maintaining website security
- Complying with applicable laws, regulations, legal processes, or government requirements
- Protecting our legal rights and interests
3. Communication with Customers
We may contact you using the contact information provided by you for purposes such as:
- Order confirmation
- Order status
- Delivery updates
- Return/refund information
- Service or installation scheduling
- Warranty-related communication
- Customer support
- Important website or policy updates
Where applicable and where required, promotional communications will be sent in accordance with applicable law and your communication preferences.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies may be used for purposes such as:
- Maintaining login/session information
- Remembering preferences
- Shopping cart functionality
- Understanding website usage
- Website performance and security
- Analytics and improving our services
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
5. Sharing of Information
We do not sell your personal information to third parties for money.
We may share necessary information with trusted third parties where required to provide our products and services, including:
- Payment gateway/payment service providers
- Courier and delivery partners
- Website hosting and technology service providers
- IT and technical service providers
- Website analytics providers
- Customer-support service providers
- Professional advisers, where necessary
- Government authorities or law-enforcement agencies where required by applicable law
Third parties may process information only to the extent necessary for the relevant service or legal purpose.
6. Payment Information
SAANVI COMPIFY does not intentionally collect or store your complete payment credentials such as:
- Debit/credit card PIN
- UPI PIN
- Net-banking password
- OTP
Payment transactions may be handled by third-party payment providers using their own secure systems.
Customers should never share their OTP, UPI PIN, card PIN, password, or other confidential payment credentials with SAANVI COMPIFY or any person claiming to represent us.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing products and services
- Maintaining customer and order records
- Accounting and taxation requirements
- Warranty and after-sales support
- Resolving disputes
- Preventing fraud and abuse
- Complying with legal and regulatory obligations
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
9. Your Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to:
- Request information about personal data processed by us
- Request correction of inaccurate or incomplete personal information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Raise a complaint regarding the processing of your personal information
- Request information regarding how your personal information is being used
To exercise an applicable right, you may contact us using the contact details provided below.
We may need to verify your identity before processing certain requests.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent or authorization, please contact us so that we can take appropriate steps.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social-media platforms, manufacturers, or other external services.
SAANVI COMPIFY is not responsible for the privacy practices, content, or security of third-party websites.
Customers are advised to review the privacy policies of third-party services before providing personal information to them.
12. Business Services and On-Site Visits
For services such as CCTV installation, networking, computer servicing, printer servicing, and on-site technical support, we may collect information necessary to:
- Identify the customer
- Schedule appointments
- Visit the service location
- Provide the requested service
- Prepare quotations or invoices
- Maintain service and warranty records
- Communicate regarding the service
Where necessary to perform the requested service, relevant information may be shared with employees, technicians, service partners, or installation personnel.
13. CCTV and Security-Related Services
Where SAANVI COMPIFY installs or configures CCTV systems for customers, the customer is responsible for ensuring that the use of CCTV cameras and recorded footage at the customer’s premises complies with applicable laws and privacy requirements.
SAANVI COMPIFY does not claim ownership of CCTV footage belonging to customers unless otherwise expressly agreed.
Customers are responsible for controlling access to CCTV recordings, passwords, storage devices, and monitoring systems after installation.
14. Marketing and Promotional Communication
Where permitted by applicable law, we may use your contact information to provide information about our products, services, offers, or promotions.
You may request to stop receiving promotional communications by contacting us or using an available unsubscribe mechanism.
Even if you opt out of promotional communication, we may still send essential transactional or service-related communications.
15. Fraud Prevention and Legal Compliance
We may process and disclose information where reasonably necessary to:
- Detect or prevent fraud
- Investigate unauthorized transactions
- Protect customers and our business
- Enforce our Terms & Conditions
- Respond to legal notices
- Comply with court orders, government requests, or applicable laws
- Protect the safety, rights, or property of SAANVI COMPIFY or others
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to changes in our business practices, website functionality, technology, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review this page periodically.
17. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:
SAANVI COMPIFY
Owner: Subhadip Roy
Phone: +918509566662
Email: roy.subhadip143@gmail.com
Business Address: Rohini, Sankrail, Jhargram, 721143
Website: shop.saanvicompify.com
Privacy / Data Related Requests
For privacy-related requests, please mention “Privacy Request” in the subject/message and provide sufficient information to help us identify your request.
We may verify your identity before processing requests relating to personal information.
18. Grievance Redressal
If you have a complaint or concern regarding your personal information, privacy, or data processing, you may contact our designated grievance contact using the details below:
Grievance Officer: MR. SR
Designation: Sinior HR
Email: [Grievance Email]
Phone: [Grievance Phone Number]
Address: [Business Address]
We will review and address grievances in accordance with applicable law.
By using shop.saanvicompify.com, you acknowledge that you have read and understood this Privacy Policy.
