Refund and Returns Policy

Last Updated: 22 August 2026

Thank you for shopping with SAANVI COMPIFY. We are committed to providing quality products and reliable technical services to our customers.

This Return & Refund Policy explains the terms applicable to products purchased through our website and services provided by SAANVI COMPIFY.

1. Return Period

Customers may request a return within 3 days from the date of delivery of the product.

After the 3-day return period has expired, the product will generally not be eligible for return, except where a different remedy is applicable under the manufacturer’s warranty or applicable law.

2. Eligible Reasons for Return

A product may be eligible for return if:

• The product received is damaged or defective.
• The wrong product has been delivered.
• The product received is materially different from the product ordered.
• The product has a functional issue that is covered under the applicable return terms.

Customers should contact SAANVI COMPIFY as soon as possible after receiving the product if any such issue is found.

3. Conditions for Return

For a return to be accepted, wherever applicable:

• The return request must be made within 3 days of delivery.
• The product should be in its original condition.
• Original packaging, accessories, cables, manuals, documents, and other supplied items should be returned along with the product.
• The product’s serial number, barcode, security seal, or identification label should not have been removed or tampered with.
• The product must not have been physically damaged due to misuse, accident, negligence, improper installation, or unauthorized repair.
• The product may be subject to inspection and verification before a return, replacement, or refund is approved.

4. Damaged, Defective or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact SAANVI COMPIFY within the 3-day return period.

Please provide:

• Order number
• Product name
• Description of the issue
• Photographs/videos of the product and issue
• Photographs of the packaging and shipping label, where applicable

We may inspect or verify the product before approving a return, replacement, repair, or refund.

5. Return Shipping Charges

SAANVI COMPIFY does not charge any return shipping fee for an approved return.

Where a return is approved under this policy, the applicable return shipping arrangement will be communicated to the customer.

Customers should not send products to any address without first receiving return instructions from SAANVI COMPIFY.

6. Replacement

Where a product is found to be defective, damaged, or incorrectly supplied, SAANVI COMPIFY may, subject to product availability and applicable terms:

• Replace the product with the same or an equivalent product; or
• Provide a refund where applicable.

If the same product is unavailable, SAANVI COMPIFY may contact the customer regarding the available resolution.

7. Refund

If a refund is approved, the refund will generally be processed to the original payment method used for the order, wherever technically possible.

The refund will normally be initiated after the returned product has been received and inspected, or after the reported issue has been verified.

The time required for the refund amount to appear in the customer’s bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, or financial institution.

8. Payment Method

Cash on Delivery (COD) is not available on SAANVI COMPIFY.

Orders must be paid using the payment methods made available on the website at the time of purchase.

9. Non-Returnable Circumstances

A return may not be accepted where:

• The 3-day return period has expired.
• The product has been physically damaged after delivery due to misuse, accident, negligence, or improper handling.
• The product has been opened, modified, repaired, or tampered with by an unauthorized person.
• The serial number, barcode, security seal, or identification label has been removed or damaged.
• Required accessories, documents, or original packaging are missing, where applicable.
• The product has been damaged due to electrical surge, power fluctuation, liquid, fire, natural disaster, or improper use, where applicable.
• The product is specifically identified as non-returnable on its product page.
• Software, license keys, activation keys, or digital products have been activated or used, where applicable.

10. Order Cancellation

Customers may request cancellation before an order is dispatched, wherever cancellation is technically possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure.

Orders for customized, configured, activated, installed, or specially procured products may not be cancellable after processing has started.

11. Service and Installation Charges

Charges paid for services provided by SAANVI COMPIFY are non-refundable once the service or installation has been performed or completed.

This includes, but is not limited to:

• Computer servicing
• Printer servicing
• CCTV installation
• CCTV configuration
• Networking installation
• Network configuration
• On-site technical support
• Installation and configuration services
• Inspection/site visit charges
• Other technical services

Once a service has been completed, the service/installation charge will not be refunded, except where required by applicable law or otherwise agreed in writing by SAANVI COMPIFY.

If a service-related issue occurs due to an error attributable to SAANVI COMPIFY, we may provide corrective service or another appropriate resolution subject to the applicable service/warranty terms.

12. Warranty

Manufacturer warranty and any warranty provided by SAANVI COMPIFY are subject to their respective terms and conditions.

Warranty generally does not cover damage caused by:

• Misuse or improper use
• Physical or accidental damage
• Unauthorized repair or modification
• Electrical surge or power fluctuation
• Liquid damage
• Negligence
• Failure to follow the manufacturer’s instructions
• Other exclusions specified in the applicable warranty terms

Where a product is covered by manufacturer warranty, the customer may be required to approach the manufacturer’s authorized service centre.

13. Return Inspection

SAANVI COMPIFY reserves the right to inspect the returned product before approving a replacement or refund.

The condition of the product, serial number, accessories, packaging, and reported defect may be verified during the inspection.

If the product does not meet the applicable return conditions, the return request may be rejected, subject to applicable law.

14. Fraudulent or Abusive Return Requests

SAANVI COMPIFY may investigate suspicious, fraudulent, or abusive return requests, including cases involving product substitution, intentional damage, missing accessories, or misuse of the return process.

Appropriate action may be taken in accordance with applicable law.

15. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact:

SAANVI COMPIFY
Owner: Subhadip Roy
Phone: +918509566662
Email: roy.subhadip143@gmail.com
Business Address: Rohini, Rohini, Sankrail, Jhargram, 721143
Website: shop.saanvicompify.com

Please mention your Order Number when contacting us regarding an order.

16. Changes to This Policy

SAANVI COMPIFY may update this Return & Refund Policy from time to time to reflect changes in our business practices, products, services, or applicable legal requirements.

Any updated version will be published on this page with the revised “Last Updated” date.